Privacy Policies

You (“you” or “End User” or ”your” or “Buyer” or “Customer”) are required to read and accept all of the terms and conditions as laid down in this document (the “Privacy Policy”), before you may use www.sanatkada.in (hereinafter referred to as “Site” or “we” or “our”).

If you are a Person who is "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc., we require that, before using and/or placing an order on this Site, you inform your legal guardian or parents about our Privacy Policy and require their consent by way of their registration as Users of this Site.

The privacy practices of this statement apply to our services available under the domain and sub-domains of the Site. By visiting this Site you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Site.

This Privacy Policy does not apply to Sites maintained by other companies or organizations to which we link and we are not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organizations before submitting your details.

This Privacy Policy describes the information, as part of the normal operation of our services, which we collect from you, and what may happen to that information. This policy is inter alia formulated and displayed to inform you about our information collection/retention policies and practices so that you can make an informed decision in relation to the sharing of your personal information with us.

By accepting the Privacy Policy and the User Agreement in registration and/or the use of the Site in general, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the terms of the User Agreement. This Privacy Policy is effective upon acceptance in registration and/or by access by you to the Site.

Privacy Guarantee

We agree that we will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. From time to time we may reveal general statistical information about our Site and visitors, such as number of visitors, number and type of goods and services purchased, etc. Only those of our employees who need access to your information in order to perform their duties are allowed such access. Any employee who violates our privacy and/or security policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution.

Billing and Payments

How can I pay for my order at Sanatkada?

We support the following payment options at Sanatkada :

Cash On Delivery (For orders in India only)

Online payment via

Credit Card

Debit Card

Net Banking

UPI

How do I pay using a credit/debit card?

We accept payments made by credit/debit cards issued in India.

Is it safe to use my credit/debit card on Sanatkada?

Your online transaction on Sanatkada is secure with the highest levels of transaction security currently available on the Internet. Sanatkada uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

All credit card and debit card payments on Sanatkada are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

Can I make a credit/debit card or Internet Banking payment on Sanatkada through my mobile?

Yes, you can make credit card payments through the Sanatkada mobile site and application. Sanatkada uses 256-bit encryption technology to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.

How does the COD (Cash on Delivery) payment option work?

Sanatkada’s Cash on Delivery option allows you to pay order value at the time of delivery for all orders. To pay for any order using Cash on Delivery (COD) mode of payment, please select the 'Cash On Delivery' option on the payment page.

What should I do if my payment fails?

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option, if available, on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 business days, after we receive a confirmation from the bank.

We are committed to protecting your privacy and ensuring the security of your personal information. This section outlines the types of data we may collect from you during your interaction with our website.

1. Personal Information:

We may collect personal information such as your name, email address, postal address, and phone number when you voluntarily provide it to us. This may occur when you register for an account, subscribe to our newsletter, make a purchase, or engage in other activities on our site.

2. Browsing Information:

We automatically collect certain information about your device and browsing behavior, including but not limited to your IP address, browser type, operating system, and pages visited. This data helps us analyze trends, improve our website functionality, and enhance user experience.

3. Cookies:

We use cookies and similar tracking technologies to collect information about your browsing habits and preferences.Cookies are used to track user’s usage and help us improve features and Services. Cookies are small text files stored on your device that help us recognize you and customize your experience. You can manage cookie preferences through your browser settings.

4. Usage Data:

We may collect data about how you interact with our website, including the pages you visit, the links you click, and the duration of your visits. This information helps us optimize our content and tailor our services to better meet your needs.

5. Third-Party Data:

We may receive information about you from third-party sources, such as social media platforms, if you choose to connect your account with our services. This data is governed by the privacy practices of the respective third parties.